FAQ
Frequently Asked Questions
Everything you need to know about our custom carpet services. Can't find what you're looking for? Feel free to contact our team directly.
What is a custom carpet?
HJ Karpet
A custom carpet is a carpet produced according to the customer's needs, starting from size, shape, color, motif, logo, to material specifications and finishing. 
What types of custom carpets are available?
HJ Karpet
We serve the production of various types of custom carpets, such as company logo carpets, mosque carpets, hotel carpets, office carpets, event carpets, play area carpets, exhibition carpets, and residential carpets.
Who can order custom carpets?
HJ Karpet
Our services are open to individuals, companies, government agencies, contractors, interior designers, hotels, schools, places of worship, and event organizers.
What are the advantages of custom carpets over ready-made carpets?
HJ Karpet
Custom carpets offer design flexibility, size suitability, brand identity reinforcement, and a more exclusive and room-appropriate finish.
Can I use my own logo or design?
HJ Karpet
Yes. You can send your logo, image, or design in AI, CDR, EPS, PDF, PNG, or JPG format with high resolution.
What file formats are recommended?
HJ Karpet
Vector-based files such as AI, CDR, and EPS are highly recommended as they produce sharper print quality.
Is a design service available?
HJ Karpet
Yes. Our design team is ready to help create or customize designs according to your brand identity and project needs.
Will I receive a design mockup before production?
HJ Karpet
Yes. We will send a digital design or mockup for approval before the production process begins.
Is there a color limit for the design?
HJ Karpet
The number of colors depends on the production method and type of material chosen. Our team will recommend the best solution according to your design.
Will the production colors match the screen design?
HJ Karpet
We strive to produce colors as close as possible. However, slight differences may occur due to screen settings, lighting, and material characteristics.
Are design revisions allowed?
HJ Karpet
Yes. Revisions can be made before the design is approved for production.
Can the carpet size be customized?
HJ Karpet
Certainly. We can produce carpets in various sizes and shapes according to the needs of the installation area.
What if I don't know the size I need?
HJ Karpet
Our team can help through measurement guides, online consultations, or site surveys for certain areas.
Are there options for carpet thickness?
HJ Karpet
Yes. We provide several thickness options that can be adjusted to the function and traffic level of the area.
What materials are available?
HJ Karpet
Material options include nylon, polypropylene, polyester, synthetic wool, and other special materials according to project needs.
Is an anti-slip backing available?
HJ Karpet
Yes. We provide anti-slip backing options to improve safety and comfort of use.
How much does a custom carpet cost per square meter?
HJ Karpet
The price is determined based on size, type of material, thickness, design complexity, order quantity, and finishing method.
Is there a minimum order?
HJ Karpet
The minimum order depends on the type of carpet and the production method chosen.
Are there special prices for bulk purchases?
HJ Karpet
Yes. We offer special prices for projects, resellers, contractors, and large volume purchases.
Is the design fee charged separately?
HJ Karpet
Design fees are adjusted according to the level of complexity and applicable policies.
What payment methods are available?
HJ Karpet
We accept payment via bank transfer, QRIS, and other payment methods as agreed.
Is an installment payment system available?
HJ Karpet
Yes. Payment is generally made with a down payment scheme and settlement before delivery.
How long does custom carpet production take?
HJ Karpet
Production estimates range from 7–21 working days, depending on the order quantity and design complexity.
Is an express production service available?
HJ Karpet
Yes. Priority service is available for urgent needs, depending on production capacity.
Can I monitor the progress of my order?
HJ Karpet
Yes. Our team will provide order progress information periodically.
Do you deliver throughout Indonesia?
HJ Karpet
Yes. We serve deliveries throughout Indonesia.
How is the shipping cost calculated?
HJ Karpet
Shipping costs are adjusted based on destination location, product dimensions, weight, and the courier service used.
What if the product arrives damaged?
HJ Karpet
Immediately contact our team with photo or video documentation within a maximum of 1 x 24 hours after the product is received.
Are custom carpets durable?
HJ Karpet
Yes. With quality materials and proper care, custom carpets can be used for a long time.
Is the carpet suitable for high-traffic areas?
HJ Karpet
Yes. We provide special materials designed for areas with high intensity of use.
Is the carpet easy to clean?
HJ Karpet
Yes. Regular maintenance such as vacuuming and periodic stain cleaning will maintain carpet quality.
Is the carpet safe for children and the elderly?
HJ Karpet
Yes. We provide family-friendly material options with a comfortable surface and anti-slip backing.
Are there certain certifications or quality standards?
HJ Karpet
It depends on the type of material and project needs. Please consult your specific needs with our team.
Do the products have a warranty?
HJ Karpet
Yes. Warranty is provided in accordance with the applicable terms and conditions.
Do you handle large-scale projects?
HJ Karpet
Yes. We are experienced in handling projects for offices, hotels, shopping centers, schools, mosques, and government institutions.
Is a site survey service available?
HJ Karpet
Yes. Survey services are available to ensure measurement accuracy and installation needs.
Do you provide an installation service?
HJ Karpet
Yes. We provide installation services for certain areas.
Can you issue official quotations and invoices?
HJ Karpet
Yes. We can provide quotations, invoices, delivery orders, and other supporting documents.
Can you collaborate with contractors or interior designers?
HJ Karpet
Certainly. We are open for long-term collaboration with contractors, architects, and interior designers.
How do I start a consultation?
HJ Karpet
Simply send us the following information: type of carpet needed, area size, design reference or logo, installation location, and estimated completion time. Our team will provide the best recommendations according to your needs and budget.